What Are All the Acronyms That Fall Under TEM?
This was originally posted by TEMIA (Telecom Expense Management Industry Association). RadiusPoint©‘s response to this post is below.
What Are All the Acronyms That Fall Under TEM?
TEM programs once concerned themselves specifically to the telecom lines and bills of an enterprise. As the telecommunications world has expanded so has the discipline, and a number of sub-practices now fall under the umbrella of TEM.
TEMIA has introduced the term Telecommunications Management to convey all the activities that enterprises manage as part of overseeing mobile and fixed telecommunications networks, and is the term we’ll be using in these posts. Other terms used include Communications Lifecycle Management (CLM), Communications Expense Management, Communications Service Management and others to differentiate their offerings and demonstrate services or software that offers additional capabilities. It includes savings, visibility and control for global communications services, TEM, Wireless Expense Management (WEM), Mobile Device Management (MDM), Mobile Application Management (MAM), Managed Mobility Services (MMS) and Enterprise Mobility Management (EMM) and Mobile Security Management (MSM).
These variations on TEM reflect effort by the industry to explain its offering and value proposition more effectively because
- A “one size fits all” focus on expense reduction that is often associated with TEM does not meet every client’s needs.
- Expense management is reactive and tactical while Telecommunications Management is more strategic.
- TEM does not address the full value proposition from supply chain management and employee enablement with more effective communications that drive productivity.
- These Solutions Providers seek to re-position themselves in a more strategic role with customers and compete in a larger market with more opportunities.
Just when I thought I was out… they pull me back in…
The future appears to lie in adoption and use of a new broader term, but people continue to use TEM when searching for Solutions Providers and issuing RFPs. As a result, what is included in TEM is changing. With the convergence of IT and Telecommunications, TEM and Telecommunications Management will help organizations run their telecom network as a business. These programs can provide a proactive best practice framework. In the future, analytics, performance benchmarking and business intelligence will drive value which exceeds the investment cost for Telecommunications Management.
TEM is attracting new customers, and Solutions Providers are selling more services and functionality to clients. Organizations need TEM to get the most value from their network and to run it in the most efficient manner, from a cost and performance perspective.
The important thing to take from this post is that as new advancements are being created in the Telecom Management field, the more of these advancements and practices are covered by the term “TEM,” which is why we are pushing “Telecom Management” as the term to use in order to properly encompass all of the sub-segments. These sub-segments all involve managing mobile and fixed telecom networks, and TEM is one of the subjects that Telecom Management covers.
Also discussed in TEMIA’s blog post is the fact that “a ‘one size fits all’ focus on expense reduction that is often associated with TEM does not meet every client’s needs.” Though, I’m sure that most clients are quite interested in reducing their expenses, sometimes a management of telecom devices is what they are seeking. In fact, a survey performed by Citrix resulted in one of the benefits of implementing a BYOD strategy(yet another sub-segment of Telecom Management) in the workplace being a 52% increase in worker productivity, whereas reduced IT costs was only 36% .1 Similarly, at RadiusPoint©, we understand how a “one size fits all” approach is not effective for our clients, whether they’re dealing with the expense management of telecom, wireless, utility, or loss prevention invoices, or MDM, which is why we offer a customized solution that is beneficial to their needs. RadiusPoint©takes the time to understand the exact issues that each individual client is facing, and gears the services towards their specific needs.
The value of using the term “Telecom Management” in lieu of the umbrella term “TEM” is beneficial to the industry as a whole, and provides an understanding that there are several different parts of managing telecom within a company, not just the expense aspect.
1“Survey Finds Organizations Are Realizing Significant Benefits by Adopting “Bring Your Own” Policies.” Citrix. Web 2014. <http://www.citrix.com/news/announcements/jul-2011/survey-finds-organizations-are-realizing-significant-benefits-by-adopting-bring-your-own-policies.html>