TEM Case Study Telecom Expense Management
A nationwide restaurant chain with 240 restaurant locations and multiple telecom vendors had a problem.
Prior to working with RadiusPoint, this client had another Telecom Expense Management (TEM) ﬁrm processing their invoices for payment. Upon examination of services performed by the firm, it was discovered that error detection and reconciliation services were not being performed, much to the surprise of the client. As a result, there were numerous third party vendor billing errors, and no one to facilitate refunds and removal. This was costing the client every month – without their knowledge!
Prevent Costly Telecom Billing Mistakes
When RadiusPoint took over the services, the first order of business was to identify the erroneous vendor charges. To do this, RadiusPoint set the limits in ExpenseLogic, RadiusPoint’s proprietary software, in order to ﬂag any charges from third party or long distance vendors on the local telephone invoice.
Utilizing the ExpenseLogic tool, RadiusPoint’s Billing Analyst performed the following steps to reconcile the error:
• Third party vendor contacted to dispute error
• Identified personnel that may have placed orders for services
• Canceled services to remove future billings
• Requested refunds for unauthorized charges
Get The Results You Need
As a result of RadiusPoint’s services, this prominent retail client was able to save more money in one month than it cost them to enlist RadiusPoint’s invoice processing and payment services for the year.