Wireless Expense Management Case Study
Managing corporate wireless invoices for tens of thousands of users gets complicated and expensive – particularly when wireless overcharges get overlooked. In the case details below, learn how RadiusPoint produced annual savings of more than $830K for a Fortune 100 client – just by managing their wireless services.
Case Study Background
A Fortune 100 company needed to manage their wireless invoices and contract terms for over 10,000 wireless devices including Blackberry, Aircard and cellular device users. They were also in the process of implementing two corporate contracts through Verizon Wireless and AT&T Wireless, so their wireless management workload was fairly hectic.
This client tapped RadiusPoint to migrate each end-user to one of the two corporate contracts depending on usage and geographical coverage requirements. Additionally, RadiusPoint audited all of the client’s past invoices to clear up any billing discrepancies and obtain any credits resulting from those errors.
RadiusPoint managed the Exception reporting process for all users that were unable to move to the new corporate contracts immediately. Additionally, RadiusPoint processed the corporate invoices on a monthly basis, and identiﬁed those users that had over-utilized and under-utilized their contracted plan minutes. RadiusPoint also audited and identiﬁed users using the purchase card system to pay for individual liable plans and moved those users to the corporate account.
In addition to the previously mentioned services, RadiusPoint created a “Register Your Line” online database to gather correct allocation and coding information, as well as end-user employee ID veriﬁcation, in order to manage the wireless devices more efficiently. RadiusPoint also issued monthly Wireless Activity reports via email to every end-user, which included rate plan information as well as call detail records. This created a revenue stream for this company by requiring the end-user to reimburse the company for personal calls made on their company-issued devices.
RadiusPoint identiﬁed and reconciled more than $450K in refunds for this organization and continues to save them over $830K annually in Exception reporting alone.