Client Receives $500k Refund On Their Wireless Bills!

by | Last updated Nov 2, 2018 | Government | 0 comments

Being overcharged on your Wireless invoice can happen and being prepared to not only identify the overcharge as it happens but to dispute it to prevent the payment, is a must.   So how can you identify the overcharge when the invoice is over 2,000 pages?

With the addition of Data services, there are several new charge types that can confuse the invoices especially when the contract rates are not set up correctly by the vendor.  The new PVC charges with Private Mobile Connection services have several components that can be billed on the invoice monthly.  Each of these components should be contracted with each service type audited on a monthly basis to ensure accuracy.

 Problem:

The Data Pooling fee, as well as the Base rates and Contract rates on the Private Mobile Connection at the various levels, must be analyzed on a monthly basis against the contracted rates to ensure accuracy.  In the case of this overcharge, the Account team was diligent in getting the new contract signed, however, the project fell apart when the contract rates were set up on each wireless number.  The Account Team did not ensure that the correct contract rate was set up for each service type and on each wireless number.

Solution:

 RadiusPoint© identified the error the very first month that the invoice was processed utilizing ExpenseLogic™, RadiusPoint’s proprietary software.  With real-time access to flagged overages on an invoice allowed us to request 100% of refunds within the correct window and ensure full vendor accountability for all errors. ExpenseLogic’s extensive data capture and reporting capabilities ensure spend is correct and audits against limits set in the software. Employing a robust permissions-based web reporting tool gives each client exactly the level of detail they need to be effective and efficient.

Result:

 A Client with over 5,000 devices experienced an overcharge on their invoice over a three month period.  RadiusPoint© was able to get back $492,296.71 in refunds owed to this client from overcharges by a well-known wireless carrier.

Client Receives $500k Refund On Their Wireless Bills! Updated: Last updated Nov 2, 2018 By: Savanna Chrostowski