Government agencies face difficult choices when preparing their annual budget. What is necessary? What can be removed or reduced? What must be added?
One thing that all government agencies have in common is the significant challenge of managing one of their most critical and strategic assets; their telecom network. Managing telecom expenses, tracking voice and data network infrastructure, and purchasing mobile devices, places a growing administrative challenge on these organizations.
Their IT teams are asked to do more with less; overwhelming in the face of the ever-changing innovations in today’s telecommunications infrastructure and complexity of the invoices that support it.
Government agencies find it difficult to keep up with contracts, invoice management, and other administrative tasks. It is also a challenge to manually audit, identify and resolve vendor disputes, allocate costs and charge-back to individual agencies. Not having an automated process in place which provides instant data on invoice or contract inconsistencies is leaving money on the table and wasting funds that could be better utilized elsewhere. In fact, the Aberdeen Group did a study that found “agencies forfeit 12%-18% if they do not have a proactive approach to cost management that leverages technology and process improvements through business process outsourcing, hosted or licensed software”.
Challenges with Telecom Expense Management for Government Agencies
In general, the most pressing issues revolve around the need to centralize administration, deploy and utilize a software platform to manage and apply business process, and remove the burden now placed on administrative departments.
Other concerns are in the area of:
- improved transparency through strategic reporting;
- audited invoices for cost control;
- verified inventory of telecom assets;
- streamlined contract administration as required for example by the General Services Administration (GSA);
- centralized telecommunications budgets, process, assets and usage based on government requirements;
- optimized wireless plans
Utilizing our GSA IT Schedule 70 Contract Award, RadiusPoint © successfully teams with government agencies to simplify and automate the telecom and wireless expense management process while ensuring security protocols are in place.
A Telecom Expense Management (TEM) Solution
A telecom expense management solution offers the capability to centralize, and handle the management of; Wireless Expense Management, Mobile Device Management, Invoice Processing and Reconciliation, Inventory, Contracts, and Business Analytics. An outsourced TEM service makes business sense for municipalities, freeing up their resources for other critical tasks. TEM provides the expertise to comprehensively manage complex telecom environments now and in the future.
These business benefits are particularly helpful to the government sector.
Business Benefits to Government Agencies
The agencies we team with appreciate full management of the invoice lifecycle. They understand the need for a unified approach to inventory, ordering, contract negotiations and management across technology, telecom, utility and more.