FAQ

/FAQ
FAQ2019-07-11T14:12:02-04:00
Wireless2019-07-03T10:47:45-04:00

(Vendor Question, RadiusPoint Answer)

  • Do you provide an end user portal?
    • Yes
  • Do you provide kitting & set up services?
    • Yes
  • If “Yes to the above question, is the workflow customizable?
  •                 Yes
  • Do you provide Multi-tiered approvals?
    • Yes
  • Do you provide Automated approvals?
    • Yes
  • Do you provide Alerts to approvers?
    • Yes
  • Do you provide audit tracking / reporting?
    • Yes
  • Do you manage the return of devices – e.g. retire, recycle, replacement, etc.?
    • Yes
  • What is your SLA for provisioning new devices (order thru delivery to user)?
    • Varies based on customer requirements – usually overnight
  • Can the Solution’s procurement portal be customized to allow self-service purchasing of mobile devices and accessories from approved wireless carriers?
    • Yes, as well as IT Equipment and services as a tailored online shopping experience
  • Does the Solution’s portal support approval and workflow processes with automated email notifications?
    • Yes, There are various automated email notifications that can be turned off and on as required by the Client. A few of these automated email notifications are; when order is placed, when order is assigned, when order is approved, when order is not approved (includes Client specific instructions on next steps), etc.…
  • Can the Solution support various device transactions (including but not limited to the following)?
  • Activation of new service
  • Deactivation of services
  • Porting of service numbers
  • Device serial number/electronic serial number Change
  • Transfers of Liability
  • Monthly transaction report detailing phone number, order date, and ship date for all transactions
  • Yes, Basic Business Device Functionality, Kitting & Testing-Management reporting of wireless devices and accessories, testing, programming, and Warranty Management reporting
  • Describe how the Solution supports provisioning, including mobile device service activation and preparing the device for deployment.
    • RadiusPoint can provide Kitting and Testing services that ensures that the device is set up for the end user upon receipt. RadiusPoint would be able to house devices and accessories, as well as, receive devices through a Return Kit policy, refurbish those devices and reassign them as required.   ExpenseLogic provides Return Management Reporting that will allow the Client to see how many devices are ready for deployment.
  • Does the Solution support the following deployment activities/tasks to prepare the device for “out of the box use” by the end user? Select all that apply:
  • Staging and kitting (all mobile devices and accessories)
  • Loading services (load applications and test mobile devices)
  • Bulk deployment projects (manage and execute large scale deployments)
    • Yes, on each
  • Does the Solution support the following break/fix or replace activities?
  • Warranty Management: Support replacement requests that cover devices which are still under the carrier’s warranty period.
  • Is the Supplier’s Solution capable of determining if a device is under warranty?
  • Can the Supplier’s Solution generate optimal options for replacement based on warranty coverage?
  • Break/Fix Replace Service: Acquire and store an inventory of refurbished and/or replacement devices per the Participating Bank’s preference and agreed upon quantities.
  • Replace devices within a specified SLA
    • Yes, on each. ExpenseLogic has fields that shows the Warranty period and can report on all devices that are still under warranty or that the warranty has expired. If a device is not under warranty, the RadiusPoint team would follow the required protocol of the Client for providing options for replacement.  This would be driven by the Client’s Wireless Policy.
    • RadiusPoint would be able to house devices and accessories, as well as, receive devices through a Return Kit policy, refurbish those devices and reassign them as required.
    • RadiusPoint does have specific SLA’s that would be followed for each return and replacement order.
Will the solution identify past due invoices before Disconnects occur?2019-06-20T11:16:16-04:00

RadiusPoint works the Missing Bill report on a daily basis.  ExpenseLogic has the Missing Bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period.  The Missing Bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.

Will the invoices be audited, how does this occur?2019-06-20T10:33:59-04:00

ExpenseLogic, RadiusPoint’s proprietary software will audit each invoice based on the Account number, the Service ID (phone, circuit or meter number) and then each charge for each Service ID.  The auditing by line item detail is one of the most efficient methods that audits each charge, each month in an automated manner.   RadiusPoint would then research each overage with the vendor and reconcile and resolve the over charge.  In addition, the credits pending will be tracked through ExpenseLogic until the credit is received.

Who will be responsible to contact the vendor for a misapplied payment or disconnect notice?2019-06-20T08:59:42-04:00

RadiusPoint will take full responsibility for all invoices that are under the payment services to work with the vendor to correctly apply the payments and to resolve any disconnect notices.

Who is responsible for contacting each vendor to redirect the invoices?2019-06-20T08:57:00-04:00

RadiusPoint will take full responsibility of notifying the vendor to redirect the paper invoices and to set up electronic invoices during the set up time period to get the invoices included in the solution management.

What savings can be achieved by utilizing the solution?2019-06-20T09:05:17-04:00

The Return on Investment that RadiusPoint achieves for our clients creates a true partnership.  Over the past several years RadiusPoint has created a positive ROI for our clients, many achieving over 500% per quarter.  The overages are caused by vendor over charges, contract errors and usage overages that are detected and corrected.

What report formats are available?2019-06-20T11:19:29-04:00

There are many report view with grids and charts with all information capable of being exported to Excel, CSV and PDF.  In addition, many reports can be scheduled to email out on a monthly basis.

What detailed information will be available in report formats?2019-06-20T11:17:17-04:00

There are many Adhoc reports available in ExpenseLogic detailing all invoice information and costs by Service ID (phone, circuit or meter number).  In addition, there is an SQL Query feature that allows for reporting of every field of information that is tracked and managed in ExpenseLogic.

Support Desk2019-07-03T11:06:50-04:00

(Vendor Question, RadiusPoint Answer)

  • Do you have support services 24X7X365?
    • Yes, depending on client need.
  • Does the solution/software have a customized portal for ordering of devices and services?
    • Yes
  • If an employee ‘s cell phone is lost or stolen off hours, do you have a process/workflow to deactivate and provide a replacement to the employee?
    • Yes, Employee would log into the web portal to order disconnect for RP to fulfill and order request for RP to fulfill. All orders follow the client’s workflow design which is established at the onset.
  • Do you have a support model for BYOD users?
    • Yes, The BYOD user can have rights based on management’s desire to wholly or partially manage the device. The Work flow created for this can be created based on the client’s needs.
  • Do you provide Customized after-hours support?
    • Yes
  • Do you have a process for managing returned devices for the loaner pool if the client has an employee leave and their mobile devices are collected?
    • Yes; A return kit would be sent to the end user to return all equipment assigned to that user and once the equipment is returned the devices would be refurbished and placed in inventory stock to be reissued once needed. Internal tracking would track the device and provide proper allocations to department for return and then reassignment.
Is there a Service ordering portal available?2019-06-20T11:16:55-04:00

Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon style shopping site.  All orders flow into the portal that allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.

Is there a Service or Equipment ordering portal available?2019-06-20T10:33:11-04:00

Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon style shopping site.  All orders flow into the portal that allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.

Is there a portal that will allow us to order services for a new location?2019-06-17T15:07:47-04:00

Yes, the Intelligent Queue is a site that can be tailored to your company’s specific equipment and service needs, with an Amazon style shopping site.  All orders flow into the portal that allows for RadiusPoint’s team to place the order with the vendor and track the receipt of the equipment or services.

Is there a portal that will allow us to disconnect services for a location that is closing?2019-06-17T15:08:12-04:00

Yes, the same site, Intelligent Queue will allow the end user to place an order to close or disconnect services at a location that is closing.

Inventory2019-07-03T11:07:33-04:00

(Vendor Question, RadiusPoint Answer)

  • Does the Solution capture MACD activity to ensure that inventory records remain accurate and if so, how?
    • Yes, Once the order is placed, the new service and Service ID will flow into the Inventory section with the appropriate billing information. The limits will be set at the actual cost that is agreed to during the set up or at the contract rate that should be billed.  Once the exception report is created, it will identify any overcharges that are a result in service errors created during the set-up process.
  • Do you provide order management tracking?
    • Yes
  • Do you have the capability to stock accessories?
    • Yes
  • Do you provide an inventory dashboard for real time inventory management?
    • Yes
  • Do you provide inventory reporting?
    • Yes
  • Are you capable of providing an approval workflow for orders?
    • Yes
  • Do you provide dispute management with carriers?
    • Yes
Information Technology2019-07-03T11:10:04-04:00

(Vendor Question, RadiusPoint Answer)

  • Does the solution have 1 software platform to view all invoices and orders?
    • Yes
  • Does the solution provide root cause analysis reporting and SQL Query?
    • Yes
  • Does the solution support SD-WAN management?
    • Yes
  • Does the solution support Cloud billing management?
    • Yes
  • Does the solution provide provision services such as placing IT equipment and device orders?
    • Yes
  • Does the solution provide a MACD ticketing system?
    • Yes
  • Does the solution provide a full IT asset management system?
    • Yes

 

 

If we provide an Opening and Closing list monthly can the solution automatically set up and disconnect services?2019-06-20T08:34:41-04:00

Yes, RadiusPoint can work directly with the Real Estate team to ensure that services are set up or disconnected as requested. All of the requests can be placed in ExpenseLogic for full and complete tracking.

If a report is provided monthly of valid Employee ID’s, can this be validated against the employee’s in the solution?2019-06-20T11:18:48-04:00

Yes, this type of comparison and validation can be scheduled to be run on a monthly basis or as required by your company to identify any terminated employees that need to have equipment returned and services disconnected.

How will the solution avoid service interruptions?2019-06-17T15:00:09-04:00

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RadiusPoint works the Missing Bill report on a daily basis.  ExpenseLogic has the Missing Bill report as a standard report that will allow our team to search for invoices that have not been received within a specific time period.  The Missing Bill report feature also allows for tracking of the conversations with the vendors to retrieve the invoices and reminders if the invoice is not received and entered within a specific timeframe.

How quickly are the invoices processed?2019-06-20T11:20:02-04:00

RadiusPoint will process the invoices within a two day time period.  This fast turnaround time will typically eliminate any late fee or disconnect service issues.

How much time is going to be needed to interact with the solution provider’s team?2019-06-20T11:17:57-04:00

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The goal is to drastically reduce the amount of time that your team has to interact with your vendors.  Questions that occur on the invoices such as new services added would be questioned by RadiusPoint however many of these type of questions can be resolved by copying RadiusPoint on the orders to the vendors.

How can we view our invoice images?2019-06-20T11:19:13-04:00

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There are multiple places within ExpenseLogic that you will be able to view your invoice information and the actual invoice image.   In addition, an Image file can be provided weekly, if required.

Financial Management2019-07-03T11:07:42-04:00

(Vendor Question, RadiusPoint Answer)

  • Does the software platform provide full visibility into receipt to payment of telecom, IT and utility invoices?
    • Yes
  • Does the system and services include an Interface file that will interface into our Accounting software?
    • Yes
  • What Accounting software can you interface with?
    • SAP, Oracle, Great Plains, JD Edwards, Lawson, homegrown, etc. There are no limitations on what Accounting software we can interface with.
  • Do you allocate charges to cost center and GL account?
    • Yes
  • Can you provide the Accrual file?
    • Yes
  • Does the solution provide both telecom, wireless, IT and utility expense management services?
    • Yes
  • Is your solution capable of processing international billing and paying in foreign currencies and if so, please list?
    • Yes – Any currency
  • Are you able to provide services globally?
    • Yes
  • “Will we be assigned a dedicated account team?
    • Yes
  • Does your company manage the full life cycle of Telecom & Utility expenses to include: inventory management and change control, sourcing, procurement and fulfillment, invoice management, expense management (including validation and optimization), usage charge back, bill payment, invoice disputes and reporting?
    • Yes
  • Is your company able to perform audits against current Telecom & Utility contracts?
    • Yes
  • Does your solution include the automatic generation of needed reports, such as an Exceptions Report, and other reports as needed by the staff for budget forecasting?
    • Yes
  • Will the solution allow my staff to go in and generate a report?
    • Yes
  • Can these reports be downloaded in an Excel format?
    • Yes
  • Does the software support download as a .pdf?
    • Yes
Energy Efficiency2019-07-03T11:06:59-04:00

(Vendor Question, RadiusPoint Answer)

  • Does the solution offer energy conservation and sustainability measures such as onsite renewable generation?
    • Yes
  • Does the solution assist with EnergyStar Portfolio Management Certification?
    • Yes
  • Does the solution negotiate utility rates in deregulated markets?
    • Yes
  • Does the solution assist with decreasing your carbon footprint?
    • Yes
  • Does the solution provide carbon footprint reporting?
    • Yes
  • Does the solution have a site utility equipment database?
    • Yes

 

Can we see reporting that shows the deposits being held by vendor for each location?2019-06-20T11:16:30-04:00

Yes, ExpenseLogic has an inventory section that houses the deposit information for each meter and service type. Reporting can be created as needed or at a regular interval.

Can we manage all of our devices and users in one portal?2019-06-20T11:20:19-04:00

Yes, ExpenseLogic has a full inventory repository that will track the equipment by user, serial number, lease information, and cost.

Can the solution track users by Employee ID?2019-06-20T11:18:29-04:00

RadiusPoint has the capability to track Employee ID’s within ExpenseLogic with all monthly charges and equipment assigned to each employee.

Can the solution provide an Interface file, or will our AP team need to enter the account information into our accounting system?2019-06-20T09:09:57-04:00

RadiusPoint will create an Upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.

Can the solution provide an Accrual file?2019-06-17T13:26:16-04:00

Yes, RadiusPoint can provide a monthly Accrual file based on your Accounting software’s specifications and your company’s unique financial reporting needs.  The file specifications would be provided to RadiusPoint during the set up so that the Accrual file can be created.  Then the Accrual file would be delivered on a monthly basis, dependent on your timing and requirements.

Can the solution manage our various vendor contracts?2019-06-20T11:17:44-04:00

ExpenseLogic has a Contract Management component that manages all contract information, the contract image, the expiration dates and the contract rates.  The most exciting component is the contract rates that can be tied to each phone or circuit number or meter number by line item for the most thorough audit in the industry.

Can the solution manage our IT equipment that is located at each facility?2019-06-20T11:14:45-04:00

Yes, ExpenseLogic has a full inventory repository that will track the equipment by serial number, lease information, and cost.

Can the solution manage all of our leases that we have for each facility?2019-06-20T08:33:56-04:00

ExpenseLogic can manage all leases, equipment or facility with over 28 fields of data that will allow the end user to see all lease information in one portal. In addition, ExpenseLogic will automatically show the percentage increase on an annual basis at the appropriate time by building in the contract terms for each lease.

Can the solution create split billing for circuits that are billed to more than one locations?2019-06-20T11:14:38-04:00

Yes, any charge can be split between multiple Cost Centers or locations.

Can the solution alert us if there are contract obligations or Early Termination fees?2019-06-20T08:35:21-04:00

The Contract Management section allows for contract dates, Service Level information, including Early Termination fees. If RadiusPoint is placing the orders for the services, any Early Termination fees would be discussed before orders are placed to disconnect the services.

Can the solution alert us if an invoice continues to bill for a closed location?2019-06-20T08:35:02-04:00

RadiusPoint will disconnect a service from the vendor and will automatically clear any limits for those services. If the services are billed again by the vendor, ExpenseLogic will show the charges on the Exception report.

Can the invoices be paid during this process or will we have to continue cutting checks?2019-06-20T09:08:04-04:00

RadiusPoint will take full responsibility of getting the invoices paid in a timely manner.  In addition, RadiusPoint will create an Upload file that will interface with your current accounting software for proper allocation and to eliminate any keying of invoice information.

Accounts Payable2019-07-03T11:07:25-04:00

(Vendor Question, RadiusPoint Answer)

  • Do you have the ability to convert paper invoices into electronic billing?
    • Yes
  • Do you receive electronic invoicing (EDI) from all carriers?
    • Yes
  • Do you translate native languages into English?
    • Yes – any language
  • Is your solution capable of processing international billing and paying in foreign currencies?
    • Yes
  • Do you make payments direct to carriers on behalf of Clients and what is the process?
    • Yes, A processing report for all invoices processed during that time period is provided to Client. Client then funds the account and the payment is made by us to the appropriate vendor.
  • Do you have a procedure for reimbursement of payments made direct to carriers on behalf of clients?
    • Yes
  • Do you make payments in multiple currencies?
    • Yes