RadiusPoint proprietary software ExpenseLogic, is merely a component of RadiusPoint’s service, not the sum of it. We help organizations manage their telecom costs quickly and conveniently. With RadiusPoint, your enterprise will have dedicated, named resources, with full focus on your account and a deep understanding of your telecom processes and business environment. In the case details below, learn how RadiusPoint saved a retail client from overspending valuable telecom dollars.

Problem:

A nationwide restaurant chain with 240 restaurant locations and multiple telecom vendors had a problem. Prior to working with RadiusPoint, this client had another Telecom Expense Management (TEM) firm processing their invoices for payment. Upon examination of services performed by the firm, it was discovered that error detection and reconciliation services were not being performed, much to the surprise of the client. As a result, there were numerous third party telecom vendor billing errors, and no one to facilitate refunds and removal.  This was costing the client every month – without their knowledge!

Solution:

When RadiusPoint took over the services, the first order of business was to identify the erroneous telecom vendor charges. To do this, RadiusPoint set the limits in ExpenseLogic, RadiusPoint’s proprietary software, in order to flag any charges from a third party or long-distance telecom vendors on the local telephone invoice.

Utilizing the ExpenseLogic tool, RadiusPoint’s Billing Analyst performed the following steps to reconcile the error:

• Third-party vendor contacted to dispute an error

• Identified personnel that may have placed orders for services• Canceled services to remove future billings

• Requested refunds for unauthorized charges

Results:

As a result of RadiusPoint’s services, this prominent retail client was able to save more money in one month than it cost them to enlist RadiusPoint’s invoice processing and payment services for the year.

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